24x7 Rapid Response
Protect Your Property, Without Paying a Dollar Upfront
Our Zero Dollar Policy ensures no upfront costs, no hidden charges, and instant response when your property faces unexpected water damage.
Get a Quote!
AVAILABLE 24/7, CALL ANYTIME
Zero Dollar, Full-Service Water Damage Response for Your Business
WHY CHOOSE VICTORIA HYGIENE
Protecting Your Property When It Matters the Most
IICRC-Certified Experts
A professionally trained & certified team of technicians in Melbourne.
Next-Gen Technology
Modern equipment for faster drying and damage recovery.
18+ Years of Excellence
Trusted industry experts in water and flood restoration.
Rapid Response
On-site within 45 minutes to prevent further loss.
Eco-Friendly Solutions
Safe, non-toxic cleaning and restoration methods.
Fully Insured
Protecting your property with public liability insurance.
Dedicated Project Manager
A single point of contact for end-to-end support.
Seamless Restoration
Restoring your property as close as possible to its original condition.
How it Works
The Zero Dollar Policy Process Workflow
Water damage can strike anytime through burst pipes, stormwater leaks, or plumbing failures, leading to costly repairs and disruptions. Victoria Hygiene offers rapid, no-upfront-cost emergency response across Victoria, securing your site, minimising damage, and starting restoration within 45 minutes of your call.
Here’s how our zero dollar policy actually works:
Step 1
Call Anytime — 24/7 Rapid Response
In case of water damage or flooding, call our emergency helpline anytime. We guarantee a fast, no-delay response and aim to reach your property within 45 minutes.
Step 2
On-Site Assessment & Immediate Advice
Step 3
You Approve Before We Act
We share real-time updates and recommend necessary actions. Work only commences with your approval, ensuring you stay in control of the situation.
Step 4
Damage Containment & Reporting
Our team secures the site to control water spread and limit further damage. Comprehensive photographs, readings, and reports are documented for insurance claims and management records.
Step 5
End-to-End Support & Insurance Assistance
From mitigation to restoration and claim documentation, we handle everything. Our Zero Dollar Policy ensures you pay nothing upfront — only when we attend and with full transparency on costs.
So, partner with us and experience faster site attendance, clear communication, reliable documentation, and reduced long-term repair costs — a dependable service your business can truly count on.
WHY CHOOSE VICTORIA HYGIENE
Why Choose Our Zero Dollar Policy
24/7 Emergency Response
Round-the-clock rapid response for urgent water damage situations, any time of day or night.
Zero Upfront Costs
No call-out charges or hidden costs — you only pay when we attend and deliver services.
Insurance-Ready Reports
Comprehensive documentation and high-res images to simplify your insurance claims.
Real-Time Job Updates
Stay informed with live updates, job progress reports, and direct communication.
45-Minute Arrival Time
Fast response time with a guaranteed arrival within 45 minutes across Melbourne.
Complete Restoration
Complete water damage recovery — from emergency mitigation to full restoration and repair.
Who Is Our Zero Dollar Policy For?
- Real Estate Agencies
- Builders & Developers
- Property Managers
- Strata & Property Management Firms
- Commercial Site Supervisors
- Aged Care & Healthcare Facilities
- Schools, Colleges & Community Centres
Connect With Us
Do you have an emergency?
We serve Melbourne CBD, Richmond, Brighton, Ringwood, Hampton, Doncaster, St Kilda, Collingwood, South Melbourne, West Melbourne, North Melbourne and all Victorian suburbs.
Frequently Asked Questions
Common Water Damage Repair Questions Answered
What is the Zero Dollar Policy?
It’s our risk-free water damage response service for property professionals. There are no upfront charges or hidden fees — you only pay for services when we attend your property and commence work with your approval.
Who can use this policy?
Real Estate Agencies, Property Managers, Builders, Strata Firms, and commercial property operators managing residential, commercial, or industrial sites vulnerable to water damage.
Is the emergency response really free upfront?
Yes — we offer a free on-site inspection, initial assessment, and real-time advice without any charges upfront. Costs apply only after work is approved by you and begins.
How quickly can you reach our site?
We aim to arrive within 45 minutes of your emergency call. Our certified water damage technicians are available 24/7 across Melbourne and surrounding areas.
What kind of documentation do you provide?
Does this service cover after-hours emergencies?
Absolutely. The Zero Dollar Policy is designed to support property managers during overnight incidents, weekends, and public holidays without upfront financial risk.